F.A.Q.

The most frequent questions and doubts regarding luxury artisan-made chandeliers and design decorative lighting by Pataviumart.

In this page you can find the most frequent questions we are asked regarding our luxury artisan-made chandeliers and the designer, Italian creations of decorative lighting by Pataviumart.

Here are some of the most frequent questions and doubts that are shared with us.
Anything else should come to your mind, feel free to contact us: by telephone, using the number +39 049 5790903, or by filling the contact form at the bottom of this page (we will reach back to you within 24 working hours).

How are your products packed so that they are protected until they will be assembled at destination?

Pataviumart has always been very careful to all details, and during the phase of packaging much care is taken to ensure that the products arrive in perfect condition to the clients.

Each article of decorative lighting and related accessories are rigorously made by hand, with passion, by our artisan workers: the same attention is given for the individual packaging and then placed in boxes full of polystyrene foam for further protection, and then placed on pallets or wood cases to guarantee the security in case of collision during transportation via land/sea/air.

What are the delivery times?

Delivery times vary from item to item, depending on finish and decoration. Some types of finishing for example use gold leaf for chandeliers and lamps and as this is all carried out by hand, we have to respect the technical time necessary to guarantee maximum quality.

Generally production can vary between 6 and 12 weeks for articles from the catalogue; up to 14/16 weeks for personalized chandeliers and other custom made lighting products.

How can you distinguish an artisan made article from a serially produced one?

It is not always easy to tell the difference, but some characteristics can help you. For example, handmade chandeliers often present some small imperfections, which are not flaws, but rather show to our eyes that the article was hand-crafted, without the support of a machine.

How so you maintain and clean your products?

Our decorative chandeliers can be dusted and cleaned using a electric static cloth, or a damp cloth without the use of detergents, which could ruin the varnishing.

As regards the lampshades, the simplest method is to “dust” using air from a hairdryer in order to delicately remove the dust which is naturally deposited in the materials.

Have your products got a guarantee?

For 60 years our brand of artistic chandeliers is synonymous of quality and customer satisfaction and in this area we have always followed our clients in the “after-sales”, guaranteeing replacement or spare parts when necessary.

There is a page on our website about our 3 exclusive forms of warranty, you can visit it clicking on the link:
www.luxury-lighting-pataviumart.com/guarantees-pataviumart-chandeliers-illumination-luxury-artisan-design-decorative-artistic

How do I choose the right measure of a decorative chandelier for my room?

It is an integral part of our work to help you choose the model of your dreams, and “calibrate” it to the right size, so that it fits perfectly in the room you want to buy it for.

For this reason, if you want to sign your home with a high end designer lighting or an artistic design luxury chandelier, elegant, decorative, refined, totally customized and tailored to your requests, you can contact our designer and lighting consultant Simonetta Gomiero to arrange a first consultation by phone or via Skype, or to plan a visit to our showroom in Villa Wollemborg to meet us in person.

How can I choose the best model for a certain environment?

This is also part of our job, depending on your tastes, on the type of furnishing and decoration projected for a certain room we can suggest a designer chandelier or a classic chandelier that can enhance the room and adapt to it at the same time.

No matter if your furnishing is modern or classic, we can offer advice about the type of exclusive lighting which works better towards the final result.

How can we help you?

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WOULD YOU LIKE FURTHER INFORMATION ABOUT THE WORLD OF PATAVIUMART?
HAVE YOU AN IDEA FOR YOUR HOME WHICH YOU WOULD LIKE TO CREATE WITH US?

DO YOU REQUIRE A CONSULTANCY OR A QUOTATION FOR YOUR LUXURY DECORATIVE LIGHTING DIRECTLY WITH SIMONETTA GOMIERO, OUR DESIGNER AND LIGHTING CONSULTANT FOR RESIDENTIAL, CONTRACT AND COMMERCIAL SOLUTIONS?

FILL IN THE FORM BELOW AND YOU WILL BE CONTACTED WITHIN 24 HOURS,

OR CALL US AT 0039 366668833.

Do you require other information regarding:
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Pataviumart
Hand made luxury lighting since 1959
WOULD YOU LIKE FURTHER INFORMATION ABOUT THE WORLD OF PATAVIUMART?
HAVE YOU AN IDEA FOR YOUR HOME WHICH YOU WOULD LIKE TO CREATE WITH US?

DO YOU REQUIRE A CONSULTANCY OR A QUOTATION FOR YOUR LUXURY DECORATIVE LIGHTING DIRECTLY WITH SIMONETTA GOMIERO, OUR DESIGNER AND LIGHTING CONSULTANT FOR RESIDENTIAL, CONTRACT AND COMMERCIAL SOLUTIONS?

FILL IN THE FORM BELOW AND YOU WILL BE CONTACTED WITHIN 24 HOURS, OR CALL US AT 0039 366668833.

Do you require other information regarding:

Compila il form sottostante e scarica il Catalogo

Classic Vol. 1:

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